Help employees recognize risks before they become business problems.
Our cybersecurity awareness service provides an organized approach to employee education, participation tracking, and follow-up. Ongoing training and phishing simulations are established service components in the supporting service scope. 
Training topics can be tailored to your organization and may cover:
•    Suspicious emails and impersonation: Recognizing questionable messages, unexpected attachments, and requests that appear to come from colleagues, clients, or vendors. 
•    Account and document security: Password practices, multifactor authentication, safe sharing, and handling sensitive business information. 
•    Payment and information requests: Verifying unexpected changes to payment instructions or requests for confidential information. 
•    Reporting concerns: Knowing how to report a suspicious message, accidental disclosure, or potential security incident. 
Training can be incorporated into employee onboarding and continued through scheduled refresher assignments.
We help administer the program, track completion, and coordinate reminders or additional guidance. The objective is not simply to distribute courses—it is to make security education an ongoing, visible responsibility.

Give employees a controlled opportunity to practice recognizing suspicious messages.
Authorized phishing simulations use test messages to assess how employees respond to selected scenarios. Campaigns are planned around the organization’s approved objectives and administered through the agreed training platform. 
Our proposed service includes campaign coordination, review of available results, and appropriate educational follow-up. Scenarios may address impersonation, unexpected document-sharing requests, or suspicious account notifications.
Employees who need additional guidance can receive targeted refresher training. Leadership receives a practical summary of participation, available simulation outcomes, and recommended next steps.
Simulations are conducted for education and improvement—not to embarrass employees or collect their real passwords. Campaign scope, authorization, and access to individual results are agreed in advance.

📈 Training & Phishing Status Updates
Where monthly reporting is included, leadership receives an overview of assigned, completed, and overdue training, together with relevant simulation results and outstanding follow-up actions.
This makes it easier to see whether the program is being completed and where managers need to reinforce participation. Monthly performance and security reporting are included in the supporting service scope. 

🔐 Account Access & Sign-In Protection
Establish a clearer process for granting, reviewing, and removing access.
We help configure approved access groups, administrative permissions, single sign-on for compatible applications, and multifactor authentication for supported systems.
Access changes follow designated approval procedures, with reviews available to identify inactive accounts or permissions that no longer match an employee’s responsibilities. 

🖥️ Endpoint Protection & Security Alerts
Maintain agreed protection settings on supported computers and other covered devices.
We help administer approved endpoint-protection tools, review their operating status, investigate relevant alerts, and coordinate corrective action within the service scope.
Suspected incidents requiring specialist investigation or a broader response follow the agreed escalation process. Advanced incident response and digital forensics are not automatically included in routine IT support.

📋 Security Logging & Suspicious-Activity Review
Maintain useful activity records for the systems included in your plan.
Where supported and agreed, we help configure log collection, retention settings, and alerts for selected events. Reviews may address unusual sign-ins, repeated access failures, unexpected permission changes, or other activity requiring investigation.
An alert is treated as a reason to investigate—not proof of misconduct. Monitoring scope, authorized reviewers, retention periods, and escalation responsibilities are established before deployment. 

🔍 Security Reviews & Audit Preparation
Understand how selected technical controls are configured and where improvements are needed.
Reviews may examine access permissions, device settings, update status, endpoint protection, logging, and other agreed controls. Findings are organized into practical recommendations with priorities and assigned responsibilities.
We can also help assemble technical documentation and track remediation work for an external review. This is assessment and preparation support—not a guarantee of regulatory compliance or an independent certification. 

🗂️ Backup Oversight & Recovery Support
Make backup coverage and recovery responsibilities explicit.
When included, we help oversee the agreed backup service, review job status, investigate failures, coordinate restore testing, and assist with supported recovery requests.
Your plan identifies the protected systems, retention periods, testing schedule, recovery responsibilities, and associated costs. Backup coverage is confirmed rather than assumed.

Your support plan should reflect how your organization works.
For law firms, we consider the technology used for client intake, communication, document access, billing, remote work, and administration. Access arrangements are developed with designated decision-makers and aligned with approved employee responsibilities.
We coordinate maintenance around known operational priorities and work with the vendors responsible for your supported legal and business applications.
Technical changes involving records preservation, access removal, or data deletion follow the firm’s approved instructions. Legal decisions remain with the firm and its counsel.

📅 Monthly Service Updates
Where included, monthly reports summarize relevant support activity, recurring issues, device health, maintenance status, security findings, and training participation.
Items requiring leadership approval are separated from routine technical work so decisions and outstanding responsibilities are easier to identify. Reports reflect the systems and services actually covered by your agreement. 
 
🤝 Quarterly Technology Reviews
Step back from individual support tickets and review the bigger picture.
Quarterly reviews can address service performance, staffing changes, recurring problems, security priorities, equipment replacements, renewals, and planned projects.
The outcome is an updated action plan showing recommended next steps, responsibilities, and anticipated budget decisions. 

1️⃣ Review Your Environment
We discuss your current systems, users, devices, providers, and the problems you want to address.

2️⃣ Agree on the Service Plan
We define supported systems, service hours, responsibilities, priorities, fees, and exclusions before ongoing management begins.

3️⃣ Configure & Document
With authorization, we arrange administrative access, deploy agreed management tools, document the environment, and address approved onboarding priorities.

4️⃣ Support, Maintain & Improve
Employees use the designated support channel while we carry out agreed maintenance, administration, monitoring, training, and reporting.
Projects outside routine management receive a separate scope and approval.

Managed IT can be structured as your primary support arrangement or as additional assistance alongside an existing internal team.
Your proposal identifies the services included and distinguishes routine administration from migrations, office moves, substantial upgrades, specialist security work, and other projects.
Support hours, response targets, monitoring coverage, training frequency, on-site availability, backup responsibilities, licensing, and additional charges are agreed in writing.
Continuous automated monitoring does not automatically include round-the-clock staffed support. Likewise, a response target describes when work or communication begins—not a guaranteed resolution time.

Is cybersecurity training included?
Cybersecurity awareness training is available as a defined component of your Managed IT plan. The agreement specifies the employees covered, assignment schedule, completion tracking, reminders, and reporting.
 

Do you provide phishing simulations?
Yes, where included in the agreed service. Campaigns are authorized in advance and include review of available results and appropriate educational follow-up.
 

Will management know whether employees are completing training?
Where reporting is included, leadership receives completion and overdue-training information, relevant simulation outcomes, and outstanding follow-up actions.
 

Can you support our existing software and equipment?
We review compatibility, condition, vendor support, and access requirements before accepting systems into management. Items that cannot be responsibly supported may require remediation, replacement, or a documented exclusion.
 

Do you provide remote and on-site assistance?
Remote support is provided for suitable issues through authorized access methods. On-site assistance is arranged according to location, availability, and your service agreement.
 

How is Managed IT different from Microsoft 365 & Cloud services?
Microsoft 365 & Cloud focuses on that workspace’s setup, configuration, migration, and administration. Managed IT covers the broader ongoing support and maintenance responsibilities agreed for your business. The services can be combined without duplicating responsibilities.
 

Are backups and advanced cybersecurity automatically included?
No. Your plan identifies the specific backup, security administration, monitoring, and incident-response responsibilities included. Services outside that scope require separate agreement.
 

Can you guarantee no downtime or security incidents?
No. We do not promise uninterrupted operation or complete protection against every threat. We commit to performing the agreed work, communicating material issues, and following the defined support and escalation arrangements.